Privacy Policy
PhoneCatch is a UK-based service. We take your privacy and your customers' privacy seriously. This page explains, in plain English, what we do with data that passes through the service.
Who we are
PhoneCatch (“we”, “us”) is the data controller for account information you give us, and a data processor for calls handled on your behalf. Contact: hannah@phonecatch.co.uk.
What we collect
- Your account details: name, business name, phone, email.
- Call recordings and transcripts for calls answered by PhoneCatch.
- Caller details captured during the call (name, number, job description).
- Basic usage logs so we can run and improve the service.
How we use it
We use call data only to deliver your service — answering calls, sending you leads, and giving you summaries. We do not sell your data. We do not share lead information with anyone else. Your leads are yours.
Where it’s stored
Data is stored on UK and EU servers operated by reputable providers with appropriate security controls. Transmission is encrypted.
How long we keep it
Call recordings and transcripts are kept for 90 days by default and then deleted. Lead summaries are kept for the duration of your account. Account records are deleted within 30 days of you closing the account.
Your rights
Under UK GDPR you can ask for a copy of your data, ask us to correct it, or ask us to delete it. Email hannah@phonecatch.co.uk and we’ll respond within 30 days.
Cookies
This website uses only essential cookies needed for the site to function.
Changes
If we update this policy we’ll change the date at the top of this page and, for anything material, let customers know by email.